It is pretty common that every now and then you get cheated at fuel pumps either knowingly or unknowingly. And after you get cheated once, the next visit makes you feel skeptical about the fuel quantity, and quality etc., Doesn’t it?
If your mindset is “I will pay whatever the money to get the right quality and quantity”, you lose your nerve when you get cheated. Don’t you? I’ve such mindset. I cannot take these things lightly. I’ve a very huge expectation on how things should look like. In countries like Germany, you don’t see any staff a fuel outlet. You got to help yourself for whatever the amount. I wish it happens even in India someday and the quality, and trust is given utmost prominence by each Indian company at all their retail outlets. Shell Petroleum cares a lot for the quality, and the trust of their consumers. I’ve never seen such care and importance given to these very important aspects by any of the Indian oil business leaders. A lot of Indian Oil petrol pumps are having this cheating mentality. I can give a list of such outlets if you want! Looks like it is same even with HP. I’ve had comparatively more trust on HP pumps, not anymore.
Yesterday, after getting cheated for 100/- at a HP petrol pump, I logged a complaint at their website I’ve been given a ticket number. I wonder what action they take on the outlet I complained against. Whatever maybe their action, I did my bit for my own satisfaction. And I don’t want to get upset visiting them again. So, I’ve decided to start using Shell Petrol. Hopefully, Shell people stand their motto on quality and trust of consumers.